FAQ's and Support Help

What is TeamSpark?

TeamSpark is a curated directory of the best learning & development videos on the web. You can use the library yourself to help with your development, share videos with other users, and use the program to save and organize other learning content you find on the web.

Do I need an account to browse the library?
Yes. TeamSpark offers a free 30 day trial to get your team trying and evaluating TeamSpark.

I can't see the video
Is YouTube being blocked on the network you are on? You may need to watch the video at home, or on your smartphone.

Do I need any sort of app to participate on my phone?
Nope - your smartphone should have built in support for most* video sites, and everything else is handled via email.

*note that some phones (the iPhone) do not support flash and may not be able to view some videos online.

How do I tag videos?

Now you can tag videos to help you save and remember specific ones. To tag a video visit the details page of the video (where you can watch it) - underneath the embedded video is a line that says 'My Tags'. Click the 'Edit Tags' button to start tagging. Tags are private to you, and you can have numerous tags per video.

Once a video has been tagged it will appear here on your home screen, and you can filter the list of content on your home screen by clicking on specific tags.

How do I use the content dropbox for stuff I find on the web and want to save?

Now you can use TeamSpark to organize and save the content you find on the web, or content that other people email to you. It's simple - just send an email to content@save.goteamspark.com and that email will be saved here on your homepage. You can then tag that content to organize it further. One important note - you need to forward/send the email from the email account which is your TeamSpark username.

The best way to see how this works is just to try it! To make it easy in the future, create a contact in your address book called 'Teamspark' with he above email address. Then you can simply forward content on to us and we'll save it for you. Stop putting things in email folders that you never look at again!

Do you have a smartphone?

Access our mobile optimized site here: http://goteamspark.com/mobile (hint - bookmark it on your phone so you'll have easy access.) Currently not all of the functionality is available on your phone - you cannot create an account or start a group. But you can participate in a group, and it's a fun way to browse the library!

Trouble logging in?

Click on the Forgot Password link inside the login box to reset your password. Make sure you are using the email address that is your Cultivate username! If you are still having problems please contact us.

Other questions? Contact us

If you have a problem getting started with a group please contact us for help at support@goteamspark.com We hope you enjoy TeamSpark and we welcome any feedback!